What is the Tire Warranty?

Tires are among the most important replacement parts of our vehicles, therefore we expect them to last for years. However Tires occasionally wear out prematurely due to the road condition, how we drive, how many miles we put them daily and the suspension condition of our vehicle. Whenever we need to replace a tire we start wondering about the warranty.

 

Always ask about the tire warranty before you buy them. Every Tire Manufacturer and Every Model has a specific Warranty policies. Any Comtires Sales Representative can explain to you in full detail the Warranty parameters of the tire you want to purchase.

 

Warranty Assesment and Resolution is solely responsibility of the Tire Manufacturer and/or it's distributors. Comtires Corporation will always help the consumer to submit any Warranty Claim to the Manufacturer and help the consumer with the outcome of the Warranty Response. Comtires Corporation is not responsible in any way for Warranty Procedures, Warranty Policies, Warranty Process and Warranty Results.

 

Warranty Claim Procedure

• Customer can bring the tire or tires for Warranty Claim to Comtires along with a copy of the original invoice issued by Comtires Corporation.

• Comtires will check the tire or tires in question and will advise the Customer if the condition of the tire(s) represents a warranty issue.

• Comtires will send the tire(s) to the Manufacturer or the distribution company for them to inspect the tire(s).

• Manufacturer/Distributor inspection time could take several days.

• Once Manufacturer/Distributor issues a Warranty Inspection Result, Comtires will comunicate the result to it's Customer.

 

What do i get back when my Warranty Claim is Aproved?

 

The Tire Manufacturer and/or Distributor will honor the warranty, through a credit and through Comtires in this case, a proportion of the Tire Price you paid accordingly to the life left in your tire(s).

 

Example: You paid originally $65.00 for your tire, when you submit you tire for warranty it has 50% of its life left. If warranty is approved, the Tire Manufacturer and/or its Distributor will issue to Comtires a Credit for half the cost to be used on your new tire. Taxes, Installation and any related fee is NOT covered by the warranty.

 

More Warranty Info.

 

A warranty is a manufacturer's assurance of quality that defines the period of time, or mileage, that they will repair or replace products that show signs of defects due to materials or workmanship. Tires, which are subjected to a wider variety of conditions, are typically backed by their manufacturer's limited warranties for a period of 4 to 6 years from the date of purchase or until the tread wears out, whichever occurs first.

 

All tires sold by Comtires Corporation have a manufacturers' limited warranty extended to the original purchaser to cover conditions that are reasonably considered to have been within the tire manufacturers' control, such as the quality of materials and/or workmanship. Selected tires may also be backed by additional warranties, such as treadwear mileage or free trial periods.

 

Conversely, none of the limited tire warranties cover conditions that are not considered to have been within the tire manufacturers' control, including irregular wear attributed to a lack of tire maintenance or vehicle condition, damage due to accidents, vandalism or being driven on while flat.

 

Warranty Duration

 

Each manufacturer specifies the duration of their tires' limited warranty in months or years from the date of purchase. Therefore, tire warranties begin at the time of delivery for new vehicles and at the time of purchase for replacement tires. Consequently, a new vehicle's registration certificate or the replacement tire's sales invoice will establish proof of ownership and the tire's in-service date. If no proof of purchase is available, the week and year the tire was manufactured (as identified by the DOT tire identification code branded on the sidewall) will be used.

 

Tire warranties also expire when the tire's original tread is worn down to 2/32" (1.6 mm) of remaining tread at which time the tread blocks are worn flush with the treadwear indicator bars.

 

Tread/Mileage Warranties

 

Treadlife/mileage warranties are a popular marketing tool used to help position tires competitively in the marketplace by identifying their potential longevity. However not all consumers will receive the warranted mileage due to the variety of road surfaces, driving conditions and geographic influences across the United States.

 

Treadlife/mileage warranties typically do not apply to tires fitted as Original Equipment on new vehicles. Replacement tires covered by a treadlife/mileage warranty have the warranty cost factored into their price.

 

Treadlife/mileage warranties only apply to the original owner and vehicle upon which the set of tires was initially installed.

 

Treadlife/mileage warranties are also subject to time limits set by the tire manufacturers and expire along with the standard warranty four, five, or six years from the date of purchase (proof of purchase required).

 

According to most states' laws, tires become legally worn out when they reach 2/32" of remaining tread depth (identified when the tread blocks/ribs wear down to the bars molded across their tread pattern). Tire manufacturer treadlife/mileage warranties specify pro-rated replacement will only be considered when all four tires reach that point.

 

Uniformity Warranty

 

Even though tires are built to tight tolerances, there is bound to be some unavoidable tolerances during the manufacturing process. This is one reason why tire balance and internal forces are measured during a tire's final inspection at the factory.

 

The tire manufacturers have identified that if a new tire contributes to a vehicle ride disturbance because of workmanship or materials, it will be apparent immediately and should be diagnosed and corrected as soon as possible. Depending on the manufacturer, the responsible tire must be replaced before the first 1/32" to 2/32" of treadwear or during the first six months/ one year of service.

 

Ride disturbances that occur after this initial period have been linked to road hazard damage or irregular wear stemming from the vehicle's mechanical condition and/or lack of routine maintenance.

 

Workmanship & Materials Warranty

 

Tire Manufacturer's Materials and Workmanship Warranty covers conditions that require a tire to be removed from service that are within the tire manufacturers' control of raw materials or quality of workmanship.

 

Usually during the first year of ownership or 25% of the tire's treadwear (whichever occurs first), the tire will be exchanged free of charge for the customer (not including freight). For the rest of the tire's warranty period, the cost of replacement is prorated by crediting the owner for the percentage of service not received.

 

Manufacturer Road Hazard Coverage

 

While road hazard injuries (cuts, punctures, snags and bruises) or impact damage caused by potholes, curbs or other objects in the road are an undesirable part of driving, the tire damage they inflict is not within the control of the tire manufacturer and is not typically covered by their limited tire warranties. Regardless of its quality, no tire is indestructible.

 

Currently there are a limited number of tires that remain backed by a tire manufacturer road hazard coverage.

 

 

 

Please feel free to ask any of our Sales People to inform you the brands and models that offer Road Hazard Coverage.